Chief Front Desk - Hilton Okinawa Miyako Island Resort

Hilton

Miyakojima, Okinawa

The Chief Front Desk is concerned with the strategic management of the Front Office department following Hilton brand standards, policies and procedures. This role is responsible for the operation of all Front Desk operations.

What will I be doing?

As the Chief Front Desk, you will be responsible for performing the following tasks to the highest standards:
• Understand the Front Desk KPIs and support the team for smooth and efficient day to day operation, leading the team towards meeting and exceeding the KPIs and business targets.
• Collaborating with the Duty Manager and Chief Concierge for VIP guest service.
• Collaborating with the Commercial department to ensure service quality for the commercial guests and group handling.
• Understand and take action to be the role model of the Hilton brand standards.
• Ensure all information is updated and available for easy access for all Front Office associates.
• Ensure that the Front Office Manager, Assistant Front Office Manager are... More Detail

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