Project Support Coordinator

Updated: May 20, 2024 07:11 AM GMT

SPECIALIST RECRUIT LIMITED

Horley

Horley, Surrey (hybrid working)

£22-24k Plus Benefits

Our client is a huge player in their field and offers an excellent standard of customer support to their clients.

Within this role you will be required to deal with customers, suppliers and third party contractors to ensure the smooth operation and management of project deliveries.

Responsibilities & Accountabilities
• Provide consistently helpful, efficient and courteous customer support via telephone and email as required.
• Fully manage allocated installation or maintenance logs using database
• Manage Project Delivery and Support mailbox, taking ownership of allocated logs and prioritizing workload.
• Adhere to all Project Delivery and Support Service Level Agreements, processing and responding to customer emails and orders within 3 days.
• Collate, investigate and progress all customer orders and queries through to completion.
• Resolve customer queries and complaints following the Project Delivery and Support procedures... More Detail