Bilingual Client Support Analyst (Intello by TELUS Business)

TELUS

Saint-Jean-sur-Richelieu, QC

Description

TELUS Business Solutions is the leading national provider of technology solutions for multi-suite customers. This managed Wi-Fi solution serves multi-suite customers, such as: hospitality, seniors living, dormitories, and multi-family rental units. Our team enables exceptional guest experiences with innovative technologies, high-quality design and installation, and 24/7 bilingual service & support. This role is remote, so can be done from home.

Here's the impact you'll make and what we'll accomplish together

You’ll be responsible for directly interacting with TELUS Business customers via phone, email and instant messaging to address questions, resolve technical issues, and deliver an exceptional customer experience.
• Diagnose root causes and engage the correct technical teams internally to resolve
• Deliver world-class service by communicating with internal stakeholders on behalf of the customer, and/or ensure an appropriate transfer to the responsible department when... More Detail

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