Customer Service Advisor

Updated: May 15, 2024 11:13 AM GMT

Pertemps Wrexham

Ellesmere Port

Location: Cheshire, CH65 9HQ

Pay Rate: £23,160

Shift: 8 hour shifts between 8.30am - 8.00pm and Saturdays 10.00am to 2.00pm (on a rota basis )

Hours: Full- time

Contract: Permanent

About The Role

As a member of an inbound customer service team, you will liaise between our client's customers and service providers to ensure the highest standards of service are maintained in all areas.

Your role will involve effectively and consistently resolving our client's customer queries and providing the highest standard of customer care, always aiming for excellence. You will aim to answer all queries promptly and provide first call resolution. You will also work closely with the internal Customer Relations Team to ensure continuity of service and achieve your objectives.

SPECIFIC TASKS

Effective handling of inbound calls in a busy working environment

Management of emails within the Customer Service mailbox

Liaise with the Customer Relation Team to provide a satisfactory response to any... More Detail