Customer Relationship Management Manager

Updated: May 15, 2024 04:33 AM GMT

Morula IVF Indonesia (PT. Morula Indonesia)

Central Jakarta, Central Jakarta City, Jakarta

Responsibilities:
• Create consistency in procedures and processes in providing responses to customers.
• ⁠Handle strategic and end-to-end execution process of marketing campaign blasts through internal marketing channels, including but not limited to App Push Notifications, Newsletter / Email Marketing, In-App Messages, and WhatsApp.
• Implement new CRM tools tactics and technologies to improve efficiency and effectiveness
• ⁠Manage the channel and segment experiment to improve company performance
• Building and maintaining profitable relationships with key customers.
• Overseeing the relationship with customers handled by your team.
• Resolving customer complaints quickly and efficiently.
• Analyze customer data to generate insights into team operations, productivity, and customer behavior, aiding in improving marketing campaigns and outreach methods.
• Manage customer complaints and queries, ensuring resolution and maintaining high levels of customer satisfaction.

Requirements :
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