Technical Consultant

CASA

Durban

Services Consultant

Job Overview

This position is responsible for the expert technical knowledge of and ability to effectively implement and run the CA Service Management suite.

Key Responsibilities
• Utilize Services Best Practices to implement and administer the CA Service Management Suite as a solution within the client environment.
• Troubleshoot technical product implementation and configuration issues.
• Ability to interact with OEM support to open and track product issues when necessary.
• Assist with day-to-day Issues/Requests logged for your attention.
• Ability to work under high demands and deliver in a timely manner.
• Guide client to apply product best practice according to client business requirements.
• Actively engage as part of the project team with the purpose of contributing product and solution expertise, and to contribute as required to deliver a successful client engagement, taking the lead from the Project Manager (when applicable) directive.
• Meet target... More Detail

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