Customer Service Representative

Updated: May 14, 2024 08:29 PM GMT

Unique Personnel

Brakpan

Job Purpose

The primary purpose of the Customer Service Representative role is to create the highest level of customer experience for a defined group of customers, to promote growth, profitability and customer performance targets. To follow-up customer orders, receive, process and reply to all types of customer requests - and questions – by OEC system, mail or similar, regarding parts and services sold by the Company. Main subject is either to follow up specified list of Premier customers or to serve Select customers on “first come – first served” basis, but also be able to help all customers as required.

Job Responsibilities

Main tasks would be linked to order management:

Focus on Key Performance Indicators

Proactive backlog and late backlog management

Daily interaction/communication with Customers and colleagues

Daily interaction through virtual and face to face meeting with internal stakeholders

Team working: to back-up colleagues in case of workload peaks and/or... More Detail