Customer Service Executive

Updated: May 14, 2024 08:27 PM GMT

PATI Group

Ho Chi Minh City

Job Summary

We are looking for an extremely careful, detailed, proactive individual with good problem-solving ability to join our team as a Customer Service Executive. This is a versatile position that plays a crucial role in supporting customer service issues and ensuring ecommerce orders are processed efficiently and accurately, delivered on time. This person will not only maintain an excellent working relationship with our customer service team but also need to connect with our fulfillment team and new suppliers to support them so that they may deliver excellent experiences for our customers.

Essential Roles and Responsibilities:

1. Customer Support
• Take care of customer inquiries & problems and suggest solutions for each case.
• Cooperate with Line Manager to train and support the Romote CS team in handling customer issues to minimize risks.

2. Fulfillment
• Working closely with suppliers to make sure daily orders are fulfilled accurately.
• Track and resolve unfulfilled or... More Detail