Delivery Manager with E-commerce company in Jagdalpur
Updated: March 02, 2024 04:51 PM GMT
Full-time Job in Jagdalpur, Chhattisgarh
CIEL HR
Jagdalpur, Chhattisgarh, India• Managing a team of 120-150 Pickup and Delivery Partners directly on a daily basis Drive Pickup & Delivery Partner efficiency assigned at an individual level.
• Pickup and Delivery Partner attendance to be maintained basis demand on a daily basis.
• Improve and maintain promised delivery times for better customer experience.
• Conduct classroom/field training at an individual level for better customer experience.
• Conduct regular field audits for better compliance among Pickup and Delivery Partners.
• Manage and control voluntary attrition and control absconders by conducting regular engagement activities.
• Provide feedback at the individual level and conduct weekly one-on-ones to understand problem areas.
• Ensure excellent customer experience by solving order level escalations.
• Support Pickup and Delivery Partners during emergencies and exigencies.
Desired Skills:-
• Prior experience in process design and operations implementation. 2-3 years of experience in managing blue... More Detail
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