Information Technology Support Specialist
Updated: May 14, 2024 01:19 AM GMT
Buwelo Philippines
Olongapo, ZambalesWe seek a skilled IT Support Specialist with expertise in Zoho products and strong troubleshooting abilities across various Windows applications. This role will provide technical support and assistance to our clients using Zoho applications while also addressing IT-related issues with Windows-based systems and software.
Key Responsibilities:
Provide first-level technical support and troubleshooting for Zoho applications, including Zoho Desk, Zoho CRM, Zoho Projects, Zoho Analytics, as required.
Respond to user inquiries, incidents, and service requests related to Zoho products via phone, email, or ticketing system.
Diagnosed and resolved technical issues with Zoho applications, including software installation, configuration, and integration.
Strong troubleshooting skills are required to resolve issues related to Windows operating systems, the Microsoft Office suite, and other Windows-based applications.
Collaborate with internal teams and Zoho support resources to promptly... More Detail
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