Customer Service Representative

Updated: May 14, 2024 01:18 AM GMT

PM Consulting

Bacolod, Negros Occidental

Responsibilities
• Manage large amounts of incoming phone calls
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits
• Handle customer inquiries and complaints via phone, email, and chat.
• Provide accurate information about products and services to customers.
• Respond promptly to customer inquiries and follow up on customer interactions.
• Work with internal teams to resolve customer issues and ensure customer satisfaction.
• Keep records of customer interactions and transactions.

Requirements:
• At least Senior high school graduate.
• Ability to multitask, prioritize, and manage time effectively.
• Strong problem-solving skills and attention to detail.
• Customer service experience is a plus.
• Amenable to work onsite
• Amenable to work on Night/Shifting Schedule

Job Type: Full-time

Benefits:
• Health insurance
• Life insurance
• Opportunities for promotion

Schedule:
• Evening shift

Supplemental pay types:
• Performance... More Detail