Customer Support Representative

Updated: May 14, 2024 01:14 AM GMT

Hurak.com

Lahore

About Company

Hurak is a leading EdTech company that provides online and classroom-based compliance training in the UK. We have been in the industry for more than 12 years, and we are expanding our business to become a global brand. For that, we are currently looking for a Customer Support Representative.

Position Title: Customer Support Representative

Timing: 12:30 PM to 9:30 PM.

Location: DHA Phase 6 Lahore

Job Type: On-Site

Responsibilities
• Handle Queries, Requests, and Complaints from customers tactfully.
• Follow standard processes and procedures when it comes to providing the solution.
• Provide Customer service at every interaction, ensuring end-to-end resolution by taking complete ownership of the customer in every transaction.
• Achieve superior customer engagement and ensure a significant improvement in customer experience.
• Must be able to overcome objections and handle customer pushback.

Qualifications
• Bachelor's degree or relevant work experience
• Proficiency... More Detail