Customer Support Engineer

Updated: May 14, 2024 12:20 AM GMT

Applova Inc.

Colombo

Applova is a rapidly growing tech company that allows restaurants to take their business mobile with a customized order-ahead app, web ordering and self-ordering kiosks. This revolutionary mobile store app allows restaurants to be visible to customers at all times, stand out from the competition and cultivate customer loyalty. Not only can the solution be a stand-alone app, but also an all-in-one hardware/software point-of-sale kiosk that allows business to process more orders in less time and integrates with all of the top payment integration partners.

At Applova we are looking for a Customer Support Engineer to join our team to drive customers onboarding, troubleshoot, answer customer queries and ensure customer satisfaction.

Responsibilities
• Troubleshoot and resolve customer queries
• Help customer to have a smooth onboarding experience to Applova
• Carefully set up the menu’s of customers in the system
• Respond in a timely manner to customer support requests via Email and... More Detail