Director of Support Services

Percona

Jacobo Hunter

We are seeking an experienced and dynamic professional to join our team as the Director of Support. The successful candidate will lead our Support team, which includes managers overseeing a globally distributed team of expert database engineers who support critical customer infrastructure 24x7x365. Reporting directly to the VP of Subscription Services, the Director of Support will provide strategic direction and guidance to ensure exceptional customer satisfaction and excellent quality of services. This position will be based in the Americas or EMEA region.Notice that this position is for Support Services (Consulting ), not Customer Success.

What You Will Do:

Leadership and Team Management: Provide strategic leadership to the Support team, setting clear goals and ensuring alignment with the company's overall objectives. Lead, mentor, and inspire a team of support managers and engineers to provide exceptional customer support. Foster a collaborative and high-performance culture... More Detail

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