Call Center Manager

Nextpay

Caloocan, Metro Manila

Job Description : NextPay is currently seeking a part-time Call Center Manager to join our team in Caloocan, NCR, Philippines.

As a mid-to-senior level professional with at least 7 years of experience in call center management, you will be responsible for leading and overseeing our call center operations.

Responsibilities : 1. Develop and implement call center policies and procedures to ensure efficient and effective operations.

2. Manage and mentor a team of call center representatives, providing guidance and support as needed.3. Monitor call center performance metrics and implement strategies to improve productivity and customer service.

4. Conduct regular performance evaluations and provide feedback to team members.5. Handle escalated customer inquiries and complaints in a timely and professional manner.

6. Collaborate with other departments to ensure seamless communication and coordination.7. Stay up-to-date on industry trends and best practices to continuously improve call... More Detail

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