Trainer
Updated: May 12, 2024 08:12 PM GMT
Transcom
Bacolod, Negros OccidentalTranscom is looking for talented individuals like you to join our awesome team! Be the next Trainer for our Transcom
Bacolod site.
Join our Transcom Family as a Trainer!
Job Objective:
Development and delivery of Knowledge Management, along with the planning, delivery and evaluation of the related product training.
Essential Duties & Responsibilities:
• Communication
• Performing regular transaction monitoring and calibration sessions as agreed.
• Supporting TLs in setting improvement programs and action plans for CSRs.
• Working with TLs to ensure up-to-date and accurate information is online and in a user friendly format for users.
• Reporting quality scoring internally/externally at agreed frequencies (upon requests).
• Escalating quality deficiencies to Training & Quality Manager.
• Escalating when there are questions on product or online content.
• Attending internal local meeting (staff or with other departments).
• Keeping high level of own expertise, taking initiative to... More Detail
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