Call Center Specialist - Work From Home

Expedock

Davao City, Davao del Sur

Expedock is seeking a Call Center Specialist to join our team in Davao City, PH. This is a full-time, work-from-home position at the Associate Level, requiring a minimum of 3 years of experience in a similar role.

As a Call Center Specialist at Expedock, your primary responsibilities will include : - Handling inbound and outbound calls with customers to provide assistance, answer inquiries, and resolve issues in a timely and professional manner- Recording accurate and detailed information from customer interactions in the company database- Conducting research to find solutions to customer problems and escalate unresolved issues to the appropriate department- Demonstrating excellent communication skills and a friendly demeanor to build rapport with customers- Adhering to company policies and procedures to ensure efficient and effective call center operations- Collaborating with team members and supervisors to meet and exceed performance goalsThe ideal candidate for this role will... More Detail

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