Workforce Planning Manager

Asurion

Santa Rosa, Laguna

Essential Duties & Responsibilities:
• Develop and maintain a 60-day and 12-month volume and staff forecasting process
• Provide special forecasts for workload and staffing in support of new initiatives and customer notifications, as needed.
• Conduct post analysis on forecasting accuracy to identify opportunities for improvement.
• Collaborate with Finance, Analytics, Operations, Product Management, Talent Acquisition, Training and Change Management business partners to communicate opportunities for business improvement and explain deviations from operating plans.
• Present complex forecasting data concisely to decision makers, including senior leaders.
• Assist senior leadership in defining Call Center KPI's and effectively execute on them.
• Conduct other responsibilities as set by Customer Solutions and/or Workforce Management leadership.

Requirements
• 3-5 years of relevant experience required with Bachelor of Science degree preferred.
• Experience applying mathematical concepts... More Detail

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