Manager, Customer Solutions 2

PayPal

Muntinlupa, Metro Manila

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to revolutionize commerce globally to make moving money, selling and shopping, personalized and secure.

Job Description Summary:
The Global Partner Management Team are part of the Global Customer Services (GCS) Organization within the Global Markets Organization. This role is responsible for overseeing the centralized management of PayPal key outsourced Customer Services Partners to ensure the delivery of operational performance that meets or exceeds PayPal standards. The incumbent will ensure that the partner groups lead the team to provide an exceptional level of customer service to our Consumers and Merchants. The role will be tasked with ensuring daily metrics are met, processes are adhered to, site compliance is maintained, and that there is a cycle of continuous improvement for production efficiencies to ensure the financials of the operations adhere... More Detail

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