Call Center Representative - Work From Home

Cropital

Davao City, Davao del Sur

Job DescriptionCropital is seeking a motivated and experienced Call Center Representative to join our team working from home in Davao City, Philippines.

This part-time position at the Associate level requires a minimum of 2 years of experience in customer service or call center environments.

Responsibilities : 1. Handle inbound and outbound calls to assist customers with inquiries, concerns, and issue resolution.

2. Provide exceptional customer service by actively listening to customers, understanding their needs, and finding appropriate solutions.

3. Maintain a positive and professional attitude at all times, even when dealing with challenging customers.4. Input accurate and detailed information into the company's CRM system to ensure proper tracking and documentation of customer interactions.

5. Collaborate with team members and supervisors to continuously improve processes and exceed customer expectations.6. Participate in ongoing training and development to enhance skills and... More Detail

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