Customer Service Representative

Nestlé

Meycauayan, Bulacan

A day in the life of...

Drive Operational Excellence
• Execute the standard support model for both Tier 1 and Tier 2 contacts for both telephonic and non telephonic contacts.
• Provide direct support on guidelines, procedures, deep knowledge transfer on process, E2E view, status of requests, KPIs, SLAs, help chain, data standards
• Dispatch of Tier 2 queries to the right stakeholders and timely closure of tickets

Ensure Service Delivery
• Execute operational delivery of all activities pertaining to the contact centerand ensuring the execution of the Contact Center Support Model for all service lines withing the service delivery framework o
• Provide inputs to manage risks, issues, escalations and change in a cost effective and timely manner to deliver the agreed KPIs and SLAs for all Contact Center services.

What Will Make You Successful...
• Graduate of a bachelors degree with good scholastic records
• Minimum of 1 year continues contact center experience
• Strong customer... More Detail

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