Branch Head

Updated: May 11, 2024 03:27 PM GMT

Marsbpo

Rawalpindi

Join Our Team as a Branch Head for our Dynamic Call Center!

Are you a seasoned leader with a passion for driving excellence in customer service? We are seeking a talented Branch Head to oversee our call center operations and lead our team to success.

Responsibilities:
• Manage day-to-day operations of the call center, ensuring smooth and efficient functioning.
• Lead, motivate, and develop a team of customer service representatives to achieve performance targets and deliver exceptional service.
• Develop and implement strategies to optimize productivity and enhance customer satisfaction.
• Monitor key performance indicators and provide regular reports to senior management.
• Foster a positive and collaborative work environment that encourages growth and innovation.

Requirements:
• Proven experience in a leadership role within a call center environment.
• Strong leadership and communication skills with the ability to inspire and motivate others.
• Excellent problem-solving abilities... More Detail