Application Support Specialist

Xeynergy™

Colombo

About Us

Xeynergy is a Software Development and IT Services company based in Colombo, Sri Lanka. Xeynergy provides software development services to reputed offshore companies based in US and Europe. Formed by an experienced group of professionals in the industry, Xeynergy is building a network of highly skilled professionals who could perform shoulder to shoulder with the top international talent.

We are in the lookout for an enthusiastic individual to work remotely for one of our partner companies based in US.

What you will be doing
• Monitor customer operations using software applications and take appropriate actions based on a set of predefined protocols
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt and accurate feedback to customers
• Prepare accurate and timely reports
• Document knowledge in the form of knowledge... More Detail

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