National Key Account Manager

Updated: May 10, 2024 11:44 PM GMT

castor n ladder

Germiston

Developing a solid and trusting relationship between major key clients and
company.
• Resolving key client issues and complaints.
• Developing a complete understanding of key account needs.
• Anticipating key account changes and improvements.
• Managing communications between key clients and internal teams.
• Managing agents and sales reps assigned to each client.
• Strategic planning to improve client results.
• Negotiating contracts with the client and establishing a timeline of performance.
• Working with the sales team, logistics, managers, marketing, and team members
from other departments dedicated to the same client account to ensure the highest
service levels are being produced and all client needs met.
• Collaborating with the sales team to maximize profit by up-selling or cross-selling.
• Planning and presenting reports on account progress, goals, and quarterly
initiatives to share with team members, stakeholders, and possible use in future
case studies or company... More Detail