IT Manager

Discova

Hanoi

Discova in Vietnam is on the hunt for IT MANAGER to join our team!

About the Opportunity

As an IT Manager, you will lead and manage a team of IT helpdesk analysts to ensure exceptional customer service to end-users, efficient incident management, and effective problem resolution. In addition to providing guidance and support to team members and managing their performance, you will also play a crucial role in continuously improving IT support services. Furthermore, this role entails overseeing infrastructure support to ensure the reliability and security of the organization's IT environment. You will drive the development of initiatives aimed at enhancing IT support capabilities and streamlining operations.
• Lead the IT helpdesk team in delivering exceptional customer service to end-users, addressing their technical issues promptly and effectively.
• Establish and enforce service level agreements (SLAs) for incident response and resolution to ensure high levels of customer... More Detail

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