German Customer Agent Specialist in Lisbon

Cross Border Talents

Barreiro

Are you a German language wizard? We're on the hunt for an extraordinary individual to become our Customer Advisor Maestro!

About Us:

Our professional team is dedicated to delivering exceptional service to our client partners and their customers. Our success stems from our solid infrastructure, including investments in Innovation and Technology, a skilled workforce, and a robust Quality Assurance regime.

Role Overview:

This role involves responding to and recording customer inquiries via phone, ensuring accurate data entry, addressing client complaints, meeting service-level agreements for call resolution, troubleshooting issues, and offering recommendations for common problems.

Key Responsibilities:
• Engage in live chat, email, and potentially inbound calls as required by the project.
• Document each step taken and categorize cases and potential bugs.
• Stay informed and updated on client policies and guidelines, including policy, safety, and copyright management.
• Address... More Detail

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