Team Lead for Collections

Genpact

Muntinlupa, Metro Manila

Management Trainee

Site: Alabang, Muntinlupa

Setup: On-site

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of Operations Team Leader!

In this role, you will be responsible for liaising between the Operations Leader and the team of associates, to ensure the client’s services are delivered promptly and accurately in accordance with the Service Level Agreement’s.

You are encouraged to drive team performance, ensuring daily service level metrics are met while maintaining a high level of accuracy, providing coaching and development to associates, facilitating team meetings, and meeting defined quality, customer experience and efficiency requirements.

Responsibilities
• Responsible for delivering... More Detail

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