Team Lead

Updated: May 10, 2024 01:13 AM GMT

Digital Minds BPO Services

Naga, Camarines Sur

Team Lead

Naga City, Bicol, Philippines

Responsibilities:
• >Lead, mentor, and supervise a team of customer support agents and content moderators.
• >Develop and implement strategies to optimize team performance and productivity.
• >Ensure timely and accurate responses to customer inquiries and complaints.
• >Monitor and evaluate team performance through regular feedback sessions and performance reviews.
• >Collaborate with other departments to enhance cross-functional communication and efficiency.
• >Uphold high-quality content standards by overseeing content moderation processes.
• >Identify training needs and provide ongoing coaching and development opportunities for team members.
>Handle escalated customer issues and resolve conflicts within the team.

Qualifications:
• >Proven experience in a leadership role, preferably in customer support or content moderation.
• >Strong communication, interpersonal, and problem-solving skills.
>Ability to multitask, prioritize, and meet... More Detail