Remote Live Chat Officer

Updated: May 10, 2024 01:12 AM GMT

Lazada Philippines

Caloocan, Metro Manila

Job Description : As a Remote Live Chat Officer at Lazada Philippines, you will be responsible for providing exceptional customer service and support via live chat to our online customers.

Your main duties will include responding to inquiries, resolving concerns, and assisting customers with their orders and product-related questions.

You will work remotely from the comfort of your own home, helping to create a positive shopping experience for our customers.

Responsibilities : - Responding to customer inquiries and resolving issues in a timely and professional manner- Assisting customers with placing orders, tracking shipments, and resolving payment-related concerns- Providing product information and recommendations to customers to help guide their purchasing decisions- Handling customer complaints and escalating issues when necessary- Maintaining a high level of customer satisfaction through excellent communication and problem-solving skills- Collaborating with other departments... More Detail