Customer Care Administrator - Pipeline

Updated: May 09, 2024 06:57 PM GMT

Pedros

Durban

Job Description

Duties and Responsibilities:
• Delivering customer service that is best, focusing on continuous improvement, speed and proficiency of internal processes as well as maintaining accurate information in our internal systems will be key to the success of this role
• Respond to all customer complaints and Inquiries, telephonically and on social media
• Post all complaints onto customer care group, follow up until resolved
• Update group reports
• Respond to all social media reviews (Facebook, Google & Twitter)
• Call customer and filter complaints before they reach stores daily
• Send emails to stores and customers daily
• Deliver the mechanisms that support all aspects of the customer’s journey
• Focus on obtaining a solution for a query within time constraints
• Confidently handle a wide range of queries / exceptions from our customers, colleagues, and external industry parties
• Ensure all customer communications are of the highest quality
• Continually highlight... More Detail