Documentation Clerk

DP World

Maputo

Job Description

KEY ACCOUNTABILITIES
• Responsible largely for ground handling charges (land side charges)
• Check and verify all customer documents e.g. Customs Authorization (Bill of Entry/ Bill of Export), Mate Receipt, Bill of Lading, Commercial Invoice, Release from Shipping lines / Shipping agents, etc.
• On verification, issue the proforma invoice
• Direct customers to make payment at the cash counter
• Issue work order/ gate pass – for receiving/ delivery of containers after confirming that the payment has been made by the customer. Check payment status in the system
• Ensure all entries related to work order creation, issuance of gate pass with container details are accurately entered in the system. Enter container number and truck number in the system
• Closely track the free storage period and collect additional storage charges where applicable
• Archive copies of relevant documents
• Receive and record customer complaints, and escalate to the required authority
• Any... More Detail

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