Airport Manager

Updated: May 08, 2024 08:53 PM GMT

TNC Aviation

Jaffna

Designation - Senior Executive Customer Service

Location - SIN, BKK, HKT, RKT, JAF, TAS, IST & ALA

Job Purpose

To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.

Key Responsibilities And Accountabilities:

Assist customers through all procedures related to arrivals & departures in the following activities.

Reservations & Ticketing:

Making reservations across the counter

Selling of tickets.

Remitting cash to the concerned department.

Answering customer queries over the telephone.

Departures:

Attend the pre – flight and post flight briefings.

Setting up of check in counters.

Screening of checked in baggage.

Maintain high quality of Check in procedures.

To assist customers with special requests.

Arrivals:

To assist customers with special requests.

To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.

Co-ordination with the baggage vendor for the... More Detail