Guest Experience Expert

Updated: May 08, 2024 08:09 PM GMT

Marriott International

uMhlanga

Job Number 24080503

Job Category Rooms & Guest Services Operations

Location Protea Hotel Fire & Ice! Durban Umhlanga Ridge, 14 Palm Boulevard, Durban, South Africa, South Africa VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Position Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience.

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