Customer Satisfaction & Quality Manager

Updated: May 08, 2024 06:13 PM GMT

Schneider Electric

Stezzano, Province of Bergamo

Job Description

Mission

Manage the Customer Satisfaction & Quality function within one site and develops quality action plans, allocates resources. Manage the team and the Customer Satisfation & Quality strategy of production site of Stezzano.

What will you do?
• Supervise the complete scope of the Quality function or more than two specific quality sub-functions as the ultimate person in charge of customer satisfaction.
• Organize/manage the Quality function within a given entity
• Advise management regarding quality matters. Establish acceptable standards with defined limits of variation in quality of the material, size, weight, finish or other characteristics for goods or services, and maintain these standards.
• Implement operational techniques and perform activities aimed both at monitoring a process and at eliminating causes of unsatisfactory performance at relevant stage of the quality loop in order to result in economic effectiveness
• Manage the CS&Q in the Plant:
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