Customer Service Representative - Mozambique
Updated: May 08, 2024 12:42 AM GMT
BURN MANUFACTURING
MaputoAbout the role:
BURN is looking for an exceptional, efficient Customer Service Representative to fill the role. The successful candidate must have experience in customer-facing tasks such as customer care, direct sales and or client relation management.
Workdays: Monday-Saturday
Rest days: Sunday
Shift Plan: The shifts will run from 7.00 am to 3.00 pm and 12.00 pm to 8.00 pm as assigned by the manager.
Duties and Responsibilities:
• Manage outbound and inbound calls phone calls.
• For Outbound – Achieving the daily calls and verification target.
• In the Outbound Electric Queue, the focus lies on reaching out to locked customers, presenting payment options, and converting non-users into active users
• For Inbound – Achieving AHT Targets, SLA Target, Call Abandoned targets and CSAT Targets (Q.A Score)
• Ensure 100% follow-up for all dropped/Abandoned calls, tickets& any other Escalations within 24hrs
• For Digital Care – Observing SLAs for handling all customer Issues in all... More Detail
Similar Jobs
Companies Hiring in Maputo
United Nations Industrial Development Organization
Baker Hughes
UNICEF - United Nations Children's Fund
Dyna Segmen Mozambique S.A
Enko Education
Ministère des Armées
IWG
World Food Programme
Olam Agri
GiveDirectly
Embaixada dos Estados Unidos da América
VIA MOZAMBIQUE
SGS
UNESCO - United Nations Educational, Scientific and Cultural Organization
Food and Agriculture Organization
PRI
Peace Parks Foundation
WaterAid
SDO Mocambique
Prosafe Moçambique Lda
New Jobs Posted in Maputo
Latest Jobs in Maputo
-
Luxury E-commerce Manager
Project Growth -
General Services Manager
Global Project Services -
Product Planning Specialist
Project Growth -
Supply Chain Officer (P2) Maputo, Mozambique 24 views0 applications
International Organization for Migration -
HubSpot Specialist
Project Growth -
Director of Finance and Operations
JSI -
Finance Officer (P2) Maputo, Mozambique 38 views0 applications
International Organization for Migration -
Contract engineer
TotalEnergies -
Assessor Comercial
SDO Mocambique -
Relationship Manager
Osiris Trading