Bilingual customer service representative (FR/EN) - rabat
Updated: May 08, 2024 12:34 AM GMT
Cnexia
RabatDescription de l'offre d'emploi
As a Customer Service Representative and will be responsible for:
• Collecting amounts from current and final accounts as well as various outstanding invoices from company customers;
• Collecting outstanding accounts (regular, final);
• Analysing customer files and negotiate payment arrangements;
• Making the necessary calls, explaining to customers the impact of not paying bills on time;
• Taking calls from customers; refer quickly to their files to view data, and respond appropriately;
• In accordance with procedures, decide/justify service; interruptions or service restorals in order to minimize company losses;
• Performing analyses and take action in accordance with procedures regarding the various collection reports in order to minimize revenue losses;
• Recovering fiber op accounts and provide support to agencies;
• Performing all other related tasks.
Compétences et expérience requises
• Diploma of collegial studies in administration... More Detail
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