Guest Experience Agent

Cheez Hospitality

Beirut

Department Description

The Guest Experience Agent is pivotal in managing all facets of our reservation system, offering exceptional customer support, and ensuring guest satisfaction throughout their stay. They work hand-in-hand with internal teams to uphold superior standards of cleanliness, comfort, and convenience in our properties, and swiftly handle any issues or complaints. Through meticulous analysis of customer feedback, they devise and apply strategies to enrich guest experiences and foster customer loyalty.

Job Description
• Reservations Management: Manage all booking processes including reservations, confirmations, modifications, and cancellations.
• Reservations Management: Ensure a seamless check-in and check-out process, ensuring a welcoming and efficient experience for guests.
• Reservations Management: Manage guest screening and database management to maintain security and service standards.
• Customer Support: Provide top-notch customer support, addressing any issues... More Detail

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