Guest Relations Supervisor

Updated: May 07, 2024 06:33 PM GMT

Hilton Hotels

Abu Dhabi

As Guest Relations Supervisor, to offer our guests a friendly and efficient service at all times, taking account of the established service standard and Management guidelines. Supervise and train all Guest Relations Executive in offering an optimal service to all guests, taking account of the established standards. Supports the reception when appropriate. A Guest Relations Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: • Perform other duties and responsibilities as assigned by the Guest Relations Manager or Assistant Front Office Manager.• Represent the Guest Relations Manager in his/her absence.• Know the standards and put them into practice in his daily work, thus actively pursuing the hotel s objectives.• Supervise the order and cleanliness of the department and lobby. Ensure appropriate appearance of all team members. Carry out regular checks in the reception and foyer area in... More Detail

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