Rooms Controller – Courtyard by Marriott Phuket Patong Beach Resort

Updated: May 07, 2024 05:00 PM GMT

Courtyard by Marriott

Patong, Kathu District, Phuket

Job Number 24077748

Job Category Rooms & Guest Services Operations

Location Courtyard Phuket Patong Beach Resort, 44 Thawewong Road, Patong Beach, Phuket, Thailand VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Position Summary

Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily... More Detail