KSA Immigration Operations Lead - Riyadh (KSA nationals only)

Ernst & Young - MENA

Riyadh

Job Summary:

To provide operational direction and support to the team in delivering Immigration services to the firm with critical focus on quality, process improvement and automation, constantly monitoring processes to ensure quality standards are being achieved and client expectations are met.

The remit of this role include establishing best practices, and implementing processes that drive efficiency, team engagement and create a consistent client experience. Thereby identifying and leading opportunities to streamline and improve workflows, process efficiencies, and quality.

Essential Functions of the Job:

Process Mapping and Improvement
• Lead the implementation of existing operational processes and develop new ones as required.
• Oversee the team’s reporting, data accuracy and delivery.
• Manage the successful delivery of immigration projects in KSA.
• Ensure immigration processes, policies and procedure are well documented to facilitate team continuity and knowledge... More Detail

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