B2b Support Technician - Porto

Generix Group

Porto

Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise. Generix Group is growing along with its talents, so let’s build our future together! Ready to join us the challenge of digital transformation of prestigious clients? As part of the Costumer Support Department of Generix Group, you’ll be involved in a team that provides technical assistance to our clients 24/7. MAIN RESPONSIBILITIES : Creation and processing of customer requests; Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions); Management of the relationship with the customer: carry out the necessary and proper communication for the declared incidents and requests... More Detail

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