IT Support (South Africa)

Updated: May 06, 2024 11:30 AM GMT

24 Hours Group

Soshanguve

Job Description

This is a remote position.

DUTIES AND RESPONSIBILITIES :
• Keeps computer systems running smoothly and ensures that users get the maximum benefit from them
• Installs and configures computer hardware operating systems and applications
• Monitors and maintains computer systems and networks
• Talks to the staff through a series of actions to help set up systems or resolve issues
• Troubleshoots system and network problems, diagnosing and solving hardware or software faults
• Provides support, including procedural documentation and relevant reports
• Sets up new users' accounts and profiles and deal with password issues
• Tests and evaluates new technology

Requirements

SKILLS AND QUALIFICATIONS :
• At least 3 years of working experience in IT.
• Contact Center Support Engineer (Ring Central or Nice CX One Tier 3)
• Knowledge of Network cabling and cable management
• Experience configuring router and firewall appliance
• IP Management skills
• Basic English... More Detail