IT Support Officer (w/m/x)

Updated: March 02, 2024 03:57 PM GMT

Full-time Job in Dinant, Wallonia

BPER Bank Luxembourg SA

Dinant, Belgium

Established in 1996, Banca Popolare dell'Emilia Romagna (Europe) International SA, which became in 2018 BPER Bank Luxembourg SA, is a wholly-owned subsidiary of BPER Banca Spa (Italy), the fourth largest Italian Banking Group.

BPER Bank Luxembourg SA offers wealth and investment management, treasury management, securities trading, risk management and administrative services.

Based in Luxembourg city centre, BPER Bank currently has around thirty employees. For our IT Department we are hiring a IT Support Officer (w / m / x) MAIN RESPONSIBILITIES Logs all relevant incident / service request details, allocating categorization and prioritization codes as per internal procedure Provides first-line investigation and diagnosis Provides second-line investigation and diagnosis where possible Escalates incidents / service requests that they cannot resolved within agreed timescales Keeps users informed of progress, closure and collects feedback for further analysis Communicates with users to... More Detail