Customer Service Assistant

Updated: May 05, 2024 08:41 AM GMT

NAGPUR JOB DESK

Nagpur, Maharashtra

Interested Candidate Can Call (No Whats app)-7350024085

Overview:

As a Customer Service Assistant, you will be the primary point of contact for customers seeking assistance or information regarding products or services offered by the company. Your role is crucial in ensuring customer satisfaction and maintaining positive relationships with clients.

Responsibilities:

1. Respond promptly to customer inquiries via various channels such as phone, email, and live chat.

2. Provide accurate information about products, services, pricing, and availability to customers.

3. Assist customers in placing orders, processing returns, and resolving any issues or complaints effectively and efficiently.

4. Maintain a professional and courteous demeanor at all times, ensuring a positive customer experience.

5. Collaborate with other departments such as sales, marketing, and logistics to address customer needs and concerns.

6. Keep records of customer interactions, transactions, inquiries, and... More Detail