Customer Service Support Officer

Ashdown People

Wagga Wagga NSW, Australia

Customer Service Support Officer | 3 Month Contract | $44.40 p/h Including Super
• $35 - 40 per hour + super
• 3 Month Contract
• Wagga Wagga

About the Company

Great opportunity to join a large NSW government organisation as a Customer Service Support Officer on a 3 month contract. This role will be in Wagga Wagga and will require you to drive to the Dubbo office on occasion.

About The Role
• Provide high quality generalist service as the first point of contact for the contact centre customers.
• Receive inbound calls, obtain necessary information and utilise generalist knowledge to transfer customers to appropriate contact centre specialists in a courteous, accurate and efficient manner.
• Create a positive relationship in all customer interactions across all interaction channels.
• Escalate more complex enquiries and transactions to ensure the timely and effective resolution of issues

About You
• Demonstrated customer service experience
• Excellent written and verbal... More Detail

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