Team Leader: Specialised Collections

iMasFinance

Centurion

Job Purpose

To manage risk on Debt reviews, rescheduling, suspensions in relation to the NCR conditions, Sequestrations, Administration Orders and Credit Life Claims.

The role is responsible, under limited direction, for managing and training agents, setting objectives, assigning cases, updating internal standard operating procedures, ensuring document quality control, and other activities related to overseeing the operations of a highly functioning department.

Job Outputs
• Develop and manage risk regarding debt reviews, debt suspensions , rescheduling, Sequestrations, Admin Orders and Credit Life claims as per NCR and regulatory requirements.
• Implementation of account portfolio management principles and ensure accounts are timeously allocated internally with workload balancing to maximise productivity of agents.
• Identify and stay current on changes in industry regulations and recommend changes to internal policies, procedures, and systems to incorporate new/changed... More Detail

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