Associate Customer Engineer

Updated: May 04, 2024 11:43 PM GMT

EQPLUS TECHNOLOGIES PTY LTD

Centurion

Key Performance Areas

Ensure IT Services are Accessible to Internal and External Customers
• Attend IT incidents and requests.
• Configure new equipment.
• Adopt a proactive approach to prevent problems from arising.
• Ensure compliance to OHS when setting up.

Provide Desktop Support
• Provide software and hardware configuration according to business requirements.
• Conduct troubleshooting, maintenance, upgrades and other activities required for efficient working of computer systems.
• Undertake maintenance and repairs on damaged and repairable hardware.

Management of Multifunctional Devices and Scanners
• Establish connection and access to MFD and Scanners for all users.
• Identify problems; log calls with Service Desk and escalate matters to senior Lead: Business Support.
• Manage replacement of consumables in the region.

Provide Network and Telephone Support
• Replace faulty devices.
• Provide 1st line support of telephone infrastructure.

Asset Management
• Undertake audits of... More Detail