Consumer Engagement Quality/Trainer | French and English Speaker

Updated: May 04, 2024 11:09 AM GMT

Nestle Operational Services Worldwide SA

Linda-a-Velha

Position Snapshot

Location: Lisbon, Portugal

Company: Nestlé Business Services

Full-time/Hybrid

Position Summary

The main purpose of the Consumer Engagement Quality/Trainer will execute a global quality program that is aimed at making Consumer Engagement Services (CES) Europe operations significantly more reliable and geared to deliver excellent consumer experience.

A Day in the life of...
• Development and implementation of standard methodologies of training
• Provide training classes to new employees and/or Service providing staff to ensure the quality of procedures according to the guidelines
• Leverage the Learning Management System to ensure training development and the accuracy of records
• Review and ensure the training materials and the Learnings' assets are monitored and maintained to quality standards
• Build, implement and monitor audit control for HR Operations to help the team achieve specific goals related with quality, quantity and documentation of calls and... More Detail