Customer Success Manager COL -
Updated: May 04, 2024 02:38 AM GMT
Simera
Cartagena, Cartagena Province, BolivarUnlock your remote work journey: you shine, we match you! Once you apply, you will be receiving your profile link in the next 24hrs. After applying you will need to complete your profile, receive follow-ups from our talent advisors, and our AI platform will do the rest.
Summary:
As a Customer Success Manager in a company within our network, you will be responsible for ensuring our customers' success and satisfaction with our products and services. Your expertise in data-driven strategies, CRM execution, and customer-centric approach will be instrumental in driving customer engagement, retention, and growth.
Key Responsibilities
• Lead Customer Success - Oversee the customer success team, ensuring that they are effectively guiding clients using the Whippy platform. Develop and implement strategies for team success and customer satisfaction.
• Improve Processes - Design and refine customer success processes and initiatives, ensuring they align with business objectives and client... More Detail
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