Software Support Engineer III - Belgrade, Serbia

Updated: March 03, 2024 10:36 AM GMT

Full-time Job in Belgrade

NCR Atleos

Belgrade, Serbia

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

TITLE: Software Support Engineer III

GRADE: 11

LOCATION: Belgrade

Position Summary & Key Areas Of Responsibility

The Software Support (SWS) Engineer works in partnership with clients, identifying product bugs, advising them how to use product technology and changing configuration setup to meet their business objectives or overcome problems. SWS Engineer needs domain and technical knowledge, needs to be customer oriented and ready to provide quick but quality solution to satisfy customer needs.

Responsibilities
• Delight customers by providing world class technical support. Be firm but courteous and polite when dealing with customers always.
• Enhance customer service by dealing with all incidents... More Detail